Last Updated: March 12, 2025

Family Bank Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. By accessing our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, phone number, email address, postal address, date of birth, and other identifying details.
  • Financial Information: Account details, loan history, and payment records.
  • Technical Information: IP address, browser type, device details, and website usage data.
  • Communication Data: Records of your interactions with us via email, phone, or other channels.

2. How We Use Your Information

We use your data for the following purposes:

  • To provide and manage our financial services.
  • To verify your identity and assess your eligibility for loans or other products.
  • To communicate updates, service changes, or promotional offers.
  • To enhance security, prevent fraud, and comply with legal obligations.
  • To improve our website and customer experience.

3. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data with:

  • Regulatory Authorities: To comply with legal and regulatory requirements.
  • Service Providers: Third-party companies that help us manage our business operations.
  • Business Partners: Where necessary to offer financial products and services.
  • Law Enforcement: When required by law or to prevent fraud.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, no system is 100% secure, and we encourage users to take precautions when sharing sensitive data.

5. Your Rights and Choices

You have the following rights regarding your personal data:

  • The right to access and request a copy of your data.
  • The right to correct inaccurate information.
  • The right to request deletion of your data, subject to legal obligations.
  • The right to opt out of marketing communications.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and analyze user behavior. You can modify your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

For privacy-related inquiries, contact us at:

  • Email: info@familysacco.co.ke
  • Phone: +254 792 789 217
  • Address: Muindi Mbingu Street, Family Bank Towers, 10th Floor

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Family Sacco Ltd reserves all rights to enforce this Privacy Policy as deemed necessary.